Error and Warning Messages

This section lists the error and warning message codes that might appear on the system's web interface and/or system logs to indicate a problem. Most of these faults should only be repaired by a KVH-certified technician; contact KVH Technical Support for assistance.

Error and warning message codes consist of five digits. The first two digits (prefix) indicate the source of the error/warning. The last three digits indicate the type of error/warning.

Note: All system components are located inside the antenna unless specified otherwise.

Prefix	System Component
10xxx	BDU I/O processor
11xxx	BDU main processor
14xxx	Firewall and routing engine in BDU
16xxx	BDU SIM card
40xxx	TCM (terrestrial communications module) main board processor
41xxx	TCM main board microcontroller (not used)
42xxx	TCM - Cellular radio
43xxx	TCM - Wi-Fi radio
44xxx	TCM - SIM processor
45xxx	TCM - SIM card
50xxx	Antenna cable

Code	Description
Errors
xx100	There is an open circuit in the DC power wires running to the component. Check the wiring.
xx101	There is a short circuit in the DC power wires running to the component. Check the wiring.
xx102	Internal power failure.
xx103	Unable to communicate with the external component.
xx104	Unable to communicate with the internal component.
xx109	Unable to communicate with the Ethernet switch.
xx110	Unable to initialize the Ethernet switch. Its configuration file may be missing or invalid.
xx114	Unable to mount the file system. It could be corrupted.
xx118	Software update failed. Try again.
xx120	The I/O processor in the BDU detects a network communications failure.
xx121	The main processor in the BDU detects a network communications failure.
xx124	The TCM in the antenna detects a network communications failure.
xx130	The I/O processor in the BDU detects a "heartbeat" failure from the component.
xx131	The main processor in the BDU detects a "heartbeat" failure from the component.
xx141	Internal software error. Configuration changes are not possible at this time.
xx142	Internal software error. Web interface is not functioning properly.
xx144	Internal software error. BDU router and firewall are not running. Web interface and Internet access not available.
xx145	The BDU software updater is not running properly. Unable to update the BDU software.
xx146	The BDU event handler is not running. The Event Log will not update.
xx147	The BDU is not aggregating status messages and is no longer sending data to KVH Manager or other shore-based services.
xx148	The BDU software updater is not running properly. Unable to update the software at the web interface.
xx149	The BDU's internal websocket is not running. Technician mode is not available.
xx150	Internal communications have failed between processors in the BDU.
xx151	The BDU's web server is not running. Its web interface is not available.
xx152	The BDU's built-in Wi-Fi has failed.
xx153	The BDU software updater is not running properly. Unable to update the software over the air.
xx154	The BDU is unable to initialize the internal router/firewall.
xx155	The BDU is unable to configure the internal router/firewall.
xx160	The software update version is too old for the current hardware. Update with a newer version of software.
xx170	The system is unable to communicate with the currently selected SIM card.
xx171	Unable to initialize the component.
xx173	The software version is not supported by the hardware version.
xx174	The PoE port controller has reported an error.
Warnings
xx402	The BDU's output power is out of range.
xx403	The component's temperature is above the upper operating limit.
xx404	The component's temperature is below the lower operating limit.
xx405	Temperature sensor is reporting a value that is out of range. Problem could be related to the temperature sensor or its wiring.
xx409	Software update failure. Unable to extract software.
xx410	Not enough disk space to complete the requested task.
xx412	DC power to the component is outside the normal range.
xx420	The BDU's built-in Wi-Fi is unable to initialize. The Hub needs to be replaced.
xx422	Ethernet switch is unable to initialize with the preferred configuation.
xx423	The Ethernet link is down.
xx430	The Reset button on the Hub rear panel was pressed.
xx431	The reset request failed, due to either an error or time-out.
xx432	The BDU is unable to connect to shore-based services to deliver status messages.
xx433	The BDU is unable to connect to the shore-based KVH software updates server. Unable to update the software over the air.

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