Manually Updating the Modem Configuration Files

If your modem misses an update, you can manually update its configuration files.

Important!

Update the modem configuration files only if directed by KVH Technical Support. Many modems have unique coverage needs that require custom configuration files.

 

To manually update the modem’s configuration files, follow these steps:

  1. First, you need to save the latest SED and SSCF modem configuration files to your computer. KVH-certified technicians can download these files from the KVH Partner Portal. Customers can get these files from KVH Technical Support (see Contacting KVH Technical Support).

  2. Connect your computer to the CommBox-ACU’s network.

  3. At the TracPhone V11 web interface, click the Support tab. Then click Click here for more details to access the modem’s web page.

    4. Link to Modem Web Page

    ICM_modem_web_page_link.png 

  4. At the modem’s web page, click the Configuration tab.

    5. Modem Web Page Configuration Tab

    ModemUpdate_Config_tab.png 

  5. At the User Login page, enter the following user name and password:

    6. User: admin
    Password: arclight

  6. In the sidebar, click Satellite (if necessary).

  7.    At the Satellite Configuration page, click Browse next to “SED file”.

    8. Uploading New Files

    ModemUpdate_current_files_Browse.png 

  8. Browse to and select the new SED (sed.csv.agt) file on your computer.

  9. Click Browse next to “SSCF file”.

  10. Browse to and select the new SSCF (sscf.csv.agt) file on your computer.

  11. Click Upload. Make sure the new versions appear under the old versions.

  12. Click Save files.

    13. Saving the New Files to the Modem

    ModemUpdate_SaveFiles.png 

  13. When the “Files saved” message appears, click Revert.

    Important!

    Be sure to revert control of SSCF and SED files to the Satellite Ground Station, allowing the modem to receive future automatic updates via the satellite link.

    14. Restoring Automatic Updates

    ModemUpdate_Revert.png 

  14. When the “Revert complete” message appears, click Reboot to restart the modem. It will now use the new configuration files.

Rebooting the Modem

ModemUpdate_reboot.png