KVH provides comprehensive, full life-cycle support for mini-VSAT Broadband customers as defined by the following phases:
Sales and/or engineering assistance for solution design to address vessel or fleet operating needs
Installation planning, vessel preparation, service commissioning, system test, and training
Technical assistance for service fault management and the fastest possible response should there be a problem
Preventative maintenance for high system availability
Extended warranties for operating cost certainty
OneCare offers coverage of KVH's complete sales portfolio, including the following:
KVH-manufactured products: mini-VSAT Broadband systems
KVH-delivered services: Airtime and other over-the-top services such as voice-over-IP (VoIP)
KVH-integrated solutions: mini-VSAT Broadband system plus other KVH and/or other third-party equipment and services provided by KVH
KVH-managed land-side IT infrastructure: Supporting software applications provided by KVH
To learn more about the OneCare services that are available to you, contact KVH Technical Support or visit www.kvh.com/onecare [Internet access required - airtime charges may apply]. At KVH, we want customers to use and enjoy their service while KVH manages all the required technical and operational details.