If your vessel is located within a GPRS cellular coverage area, KVH Technical Support may be able to “dial in” to your TracPhone system through the antenna’s remote service and support module (RSM). With direct access to your system’s built-in diagnostic tools, KVH can often find the problem quickly to get you back up and running.
NOTE: Standard airtime rates will apply.
NOTE: You can view the IP address used for remote diagnostics on the front panel LCD (go to Diagnostic Tools > KVH Support IP).
Remote Diagnostics
The Support page of the TracPhone V11 web interface indicates when a KVH technician is connected to the system. Do not modify any system settings during this diagnostics session.
