If you are unable to make a voice call, follow these steps:
Complete the initial steps described in Initial Steps for Any Problem.
As explained in Making a Ship-to-Shore Call, if you are dialing a number outside the country assigned to Line 1, you need to dial the appropriate international prefix and country code, in addition to the area/city code and local phone number. For example, if your Line 1 is assigned a United States phone number and you are calling a number outside of the U.S., you need to dial 011 + Country Code + Area Code + Local Phone Number.
At the TracPhone V11 web interface, go to the Home page and check the My Phone status information. If it shows “Unable to Register Voice Service,” there is an account or activation issue - contact KVH Technical Support (see Contacting KVH Technical Support). The My Phone status also shows the status of the phone lines.
The MTA built into the CommBox-ACU might need to download an updated configuration file from the network. Try restarting the MTA at the TracPhone V11 web interface (see Hardware Restart).
The MTA built into the CommBox-ACU must receive an IP address from the CommBox-ACU in order to provide a voice connection. Pick up the handset on any phone connected to the CommBox-ACU and press ***1 on the keypad. If you hear “0.0.0.0” in the handset, the MTA did not receive a valid IP address. Contact KVH Technical Support for assistance (see Contacting KVH Technical Support).
Disconnect the phone from the CommBox-ACU and connect another phone in its place (use a phone that you know is working properly). If you are then able to place a call with the new phone, the phone you were using is faulty.
Make sure your phone is connected to one of the active RJ11 “Voice Line” jacks on the CommBox-ACU (“Voice Line 1” is the primary jack). If you are not receiving calls as expected via a virtual number, make sure your phone is connected to the “Voice Line” jack that is assigned that virtual number.