On the TracPhone V7-IP web interface, you can view status information on the following pages:
Home page (see Home Page of the Web Interface)
Support page (see Support Page of the Web Interface).
The Home page provides basic system status information.
Home Page
The tables below summarize the status information that is available on the Home page.
Message |
Description |
Connection Status |
General status of the modem: •Online – Modem is connected to the mini-VSAT Broadband service; the system is ready for use •Initializing •Waiting for Hub Comm – Modem is waiting for the antenna to lock onto the satellite •Attempting Login – Modem is attempting to log into the mini-VSAT Broadband service •Offline – Modem is not connected to mini-VSAT Broadband •Updating – Modem is downloading new software or satellite configuration files Es/No: Quality of the received satellite signal; Es/No = Energy per symbol/noise power per Hertz |
No-Transmit Zones (if zones are set up) |
Status of the no-transmit zones: •Transmit Enabled (green) – Antenna is not pointing within a no-transmit zone •Transmit Disabled (orange) – Antenna is pointing within a no-transmit zone; zones are being enforced •Transmit Enabled (red) – No-transmit zones are being ignored; antenna can transmit without restriction |
Antenna State |
General status of the antenna: •Tracking •Initializing •Searching •Cable Unwrap – Unwrapping the internal cable; the cable can wrap up to 710° •Waiting for Modem •Idle •Error |
Satellite |
Satellite that the modem has currently selected for tracking |
Beam |
Beam of the satellite currently selected for tracking |
Message |
Description |
My Phone |
General status of the system’s connection to the enhanced voice service: •Online & Ready – the voice service is ready for use •Offline •Logging In... •Unable to Connect to Voice Service – Caused by an account or activation error; also displayed during system startup |
Line 1/Line 2 |
General status of the phone lines: •Available (green) – the phone line is ready for use •Dialing (green) •Off Hook (green) •Ringing (green) •In Use (orange) – Phone call in progress •Unavailable (gray) |
For details on the Real-time Vessel & VSAT Satellite Display, refer to Understanding the Home Page.
The Support page provides more detailed system status information, as reported by the modem.
Support Page
The “My VSAT Status” provides the same basic status information as the Home page, with the addition of antenna pointing information: Azimuth (Az), Elevation (El), and Skew. More detailed status information is provided at the bottom of the page.
The tables below summarize the detailed status information that is available on the Support page.
Message |
Description |
Modem IP |
The modem’s external satellite IP address: 10.61.xxx.xxx; its identity on the mini-VSAT Broadband network |
KVH Support IP |
The IP address assigned to the system for remote diagnostics by KVH Technical Support |
Latitude |
Vessel latitude reported by the GPS |
Longitude |
Vessel longitude reported by the GPS |
Login State |
Status of the network login: •Online – Logged into the network •Offline – Logged out of the network; no user traffic will pass •Waiting – Attempting to log in; waiting for hub reply |
Successful Logins |
Number of times the modem has logged into the network since the last restart |
BB Messages RX |
Number of bulletin board messages received from the hub since the last restart; should continuously increment while logged in |
Last Login |
Date/time of the last successful login to the network |
Attempted Logins |
Number of times the modem has attempted to log into the network since the last restart |
Message |
Description |
FL State |
State of the forward link; should be “Locked” while the modem is logged in |
FLR Packets RX |
Number of data packets received; should continuously increment while logged in |
Dropped (CRC) |
Dropped data packets due to errors; should not increment in large numbers |
Message |
Description |
Attenuation |
Set by the hub; the lower the number, the higher your antenna’s transmission power; typically between 5-31 dB |
Data Rate |
Rate at which the modem is capable of transmitting data; does not indicate the actual data rate supported by your service plan |
IP Packets TX |
Number of data packets transmitted by the modem |
TX State |
Should be “Enabled” while tracking the satellite, “Disabled” when pointing within a configured no-transmit zone |
Antenna State |
Status of the antenna: •OFFLINE, TxInhibit active – Antenna is not communicating with the modem •SIGNAL ACQUISITION, TxInhibit active – Antenna is searching for the satellite •ONLINE, TxInhibit active – Antenna is tracking the satellite, but inhibited from transmitting due to either a no-transmit zone or location in a restricted area •ONLINE, TxInhibit inactive – Antenna is tracking the satellite and allowed to transmit |
Message |
Description |
State |
State of the backup GPS: •ACQUIRED – Connected, has a valid fix •ACQUIRING – Connected, does not have a valid fix •NOT CONNECTED |
Latitude/Longitude |
Latitude and longitude reported by the backup GPS, if connected with a valid fix |
You can view additional information on the modem’s web page. Click the Click here for more details link to access it.