VoiceMail

KVH’s enhanced VSAT voice service offers a similar suite of features as you might find with any landline telephone service. One of these features is VoiceMail. 

With VoiceMail, people who call the vessel may record a message if you are unable to answer the call or the line is busy. You can then play back and listen to your messages anytime (24/7) from anywhere, even if you are not currently onboard the vessel. 

Recording a VoiceMail Personal Greeting 

To record your VoiceMail personal greeting, follow these steps:

1. Pick up the handset on any phone connected to the BDU. You should hear a dial tone.
2. Dial 123# to connect to the VoiceMail system.
3. Press 2 to access your mailbox.
4. Press 1 to access your personal greeting.
5. Press 2 to change your greeting. You will be prompted to record your greeting.
6. Press 1 to listen to your personal greeting.
7. When you are satisfied with your greeting, press 3 to accept and activate your greeting. You will hear the message “Your personal greeting has been activated.”

Listening to Your VoiceMail Messages

If you hear a fast dial tone pulse in the phone’s handset, you have new VoiceMail messages. To listen to your VoiceMail messages, follow these steps:

1. Dial 123# to connect to the VoiceMail system.
2. Press 1 to listen to your messages. 
3. Follow the spoken instructions to listen to, save, and/or delete your messages.

Listening to Your Messages on Shore

You still have access to your VoiceMail messages when you disembark the vessel. Choose one of the following options:

• Use a computer: Go to your voice account web page (see Voice Account Settings). Then select the VoiceMail button.
• Use a regular landline telephone: Dial the number for your main vessel phone line (Line 1), press *, then enter your PIN (provided during service activation).

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