Email Client Setup

To access your KVH-managed email on your device, you need to add your user mailbox as an IMAP account in the email client of your choice. This topic provides instructions for the following mail applications:

  • Mozilla Thunderbird
  • Outlook 365
  • Outlook 2013/2010
  • Android Mail App
  • Apple iOS Mail App

IMPORTANT! These instructions will likely differ from your mail application due to the frequency of its software updates. Use these instructions as a guide and refer to your application’s Help menu or user documentation for details.    

If you wish to use a different application, refer to its Help menu or user documentation for details to configure the following:

Incoming mail

Server Host Name Port Encryption Username Password
imap.kvhmail.com 993 SSL/TLS <your email address> <your email password>

Outgoing mail

Server Host Name Port Encryption Username Password
smtp.kvhmail.com 465 SSL/TLS <your email address> <your email password>

Mozilla Thunderbird

  1. Select Tools > Account Settings. (Alternatively, you can select Account Settings from the main menu in the top-right corner.)

Note: If you do not see the Tools option, press the ALT key to view the toolbar.

  1. Select Account Actions > Add Mail Account.
  2. At “Set Up Your Existing Email Address,” enter your name, email address, and current email password. Then select Continue.
  3. Thunderbird should automatically find the proper server names. If it doesn’t, manually set the following information:

Incoming Server

Protocol Hostname Port Security Authentication Username
IMAP imap.kvhmail.com 993 SSL/TLS Normal password <your email address>

Outgoing Server

Hostname Port Security Authentication Username
smtp.kvhmail.com 465 SSL/TLS Normal password <your email address>
  1. Select Done or Finish to finish account setup.

Setup is complete! Thunderbird will begin synchronizing the data.

Outlook 365

Note: Outlook 365 no longer supports Autodiscover for IMAP accounts.

  1. Select File.
  2. Select +Add Account.
  3. Enter your email address and, under Advanced Options, select Let me set up my account manually.
  4. Select Connect.
  5. Select IMAP from the list of account types.
  6. Set the following server and port information. Then select Next.

Incoming mail

Server Port Encryption
imap.kvhmail.com 993 SSL/TLS

Outgoing mail

Server Port Encryption
smtp.kvhmail.com 465 SSL/TLS
  1. Enter your current email password. Then select Connect.

Setup is complete! The message “Account successfully added” will appear and Outlook will begin synchronizing the account.

Note: Depending on the size of your mailbox and your Internet speed, Outlook might take from a few hours to a few days to synchronize the mailbox and build the local PST file.

Outlook 2013 or 2010

If your version of Outlook supports Autodiscover for IMAP, you might be able to follow a simplified process:

  1. Select File.
  2. Select +Add Account.
  3. Select POP or IMAP. Then select Next.
  4. Enter your name, email address, and current email password. Then select Next.
  5. At the prompt about “Autodiscover.xml,” select Allow.
  6. Select Finish.

If Autodiscover is not available to you, follow these steps:

  1. Select File.
  2. Select +Add Account.
  3. Select POP or IMAP. Then select Next.
  4. Select Manual setup. Then select Next. 
  5. Enter your name, email address, user name (full email address again), and current email password. Also set the following server information. Then select More Settings.
Account Type Incoming Mail Server Outgoing Mail Server
IMAP imap.kvhmail.com smtp.kvhmail.com
  1. On the Outgoing Server tab, select My outgoing server (SMTP) requires authentication and Use same settings as my incoming mail server. 
  2. On the Advanced tab, verify the following settings. Then select OK.

Incoming server (IMAP)

Port Encryption
993 SSL

Outgoing server (SMTP)

Port Encryption
465 SSL
  1. Select Next to finish setup.

Setup is complete! Outlook will begin synchronizing the account.

Note: Depending on the size of your mailbox and your Internet speed, Outlook might take from a few hours to a few days to synchronize the mailbox and build the local PST file.

Android Mail App

  1. Select Settings.
  2. Select Accounts and Backup.
  3. Select Manage Accounts.
  4. Select Add Account.
  5. Select Personal (IMAP).
  6. Enter your email address. Then select Manual setup.
  7. Enter your email password. Then select Next.
  8. At Incoming Server Settings, enter the following. Then select Next.
Username Password Server
<your email address> <your email password> imap.kvhmail.com
  1. At Account setup, select IMAP.
  2. Enter your email address for Username and enter your password. 
  3. Set the following server and port information. Then select Next.

IMAP Server

Host Name User Name Password
imap.kvhmail.com <your email address> <your email password>

Outgoing Mail Server

Host Name User Name Password
smtp.kvhmail.com <your email address> <your email password>
  1. Select Save.

Setup is complete! The Mail app will begin synchronizing the data.

Apple iOS Mail App

  1. Select Settings > Mail > Accounts > Add Account.
  2. Select Other.
  3. Select Add Mail Account.
  4. Enter your name, email address, and current password. Also enter a short description for this account. Then select Next.
  5. Make sure IMAP is selected at the top of the New Account page (not POP).
  6. Set the following server and port information. Then select Next.

Incoming Mail Server

Host Name User Name Password
imap.kvhmail.com <your email address> <your email password>

Outgoing Mail Server

Host Name User Name Password
smtp.kvhmail.com <your email address> <your email password>
  1. Select Save.

Setup is complete! The Mail app will begin synchronizing the data.

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