KVH Cloud Email

The optional KVH Cloud Email Service allows crew members serving on your fleet’s vessels to send and receive emails reliably both at sea and in port. A cloud-based server stores all user emails on your account (10 GB mailbox per user) and blocks spam and malware. If KVH Cloud Email service is enabled on your account, you can add, delete, and modify user accounts and passwords in KVH Manager, as explained below.

Enabling KVH Cloud Email Service

If you would like to add KVH Cloud Email service to your account, and you are the fleet billing manager or Airtime Services main contact, contact KVH’s Airtime Services Department. Upon service activation, follow the DNS configuration steps in the KVH Cloud Email Service Quick Start Guide for Administrators. Then set up users as explained below. Users will then need to configure the email client on their devices as explained in Email Client Setup.

IMPORTANT! To set up the KVH Cloud Email Service, you will need a domain name. If you do not already have a domain, you will first need to purchase one from a domain name registrar.

Creating a New Email User

Select Fleet Tools.
Select the applicable account. A mail icon indicates the account has a KVH Cloud Email Service subscription.
Select the KVH Cloud Email tab.
Select New Email User.
Enter a name and username for this user. Also enter and reenter this user’s password.

The name/username may identify a vessel role (e.g., Captain or Chief Engineer) rather than an individual.
The username is the name before the “@<yourdomain.com>” in the email address.
The password must have at least 8 characters, 1 uppercase character, 1 lowercase character, 1 digit, and 1 special character.

Select Create Email User.

Bulk Upload of Users

Rather than creating one user at a time, you can submit a request to KVH Technical Support to upload a CSV file to create multiple users at once. The CSV file must be formatted to include the following fields:

username	domain	password	full_name
<username>	<yourdomain.com>	<password>	<name>

The username is the name before the “@<yourdomain.com>” in the email address.
The domain must match the domain name you provided for your KVH Cloud Email Service account.
The password must have at least 8 characters, 1 uppercase character, 1 lowercase character, 1 digit, and 1 special character. It cannot be left blank.
There is a single “full_name” field for the name – include both first and last name, if applicable.

Changing a User Password

Select Fleet Tools.
Select the applicable account, A mail icon indicates the account has a KVH Cloud Email Service subscription.
Select the KVH Cloud Email tab.
Using the Search, find the user that you need to modify. Then select the edit (pencil) button next to that user record.
Enter a new password. The password must have at least 8 characters, 1 uppercase character, 1 lowercase character, 1 digit, and 1 special character. You cannot repeat either of the last two passwords.
Select Save.

Deleting an Email User

Select Fleet Tools.
Select the applicable account. A mail icon indicates the account has a KVH Cloud Email Service subscription.
Select the KVH Cloud Email tab.
Using the Search, find the user that you need to delete. Then select the delete (trash can) button next to that user record.
Select Delete to confirm. This action cannot be undone.

Viewing Usage Data

Each email user on your account is allotted a 10 GB mailbox on the KVH Cloud Email server. Whenever a user’s mailbox approaches max capacity, they will receive an email alert asking them to delete old emails to free up space. You can view the current mailbox usage of all users on your account in KVH Manager.

Select Fleet Tools.
Select the applicable account. A mail icon indicates the account has a KVH Cloud Email Service subscription.
Select the KVH Cloud Email tab.

The “% of 10 GB” column indicates the amount of mailbox storage each user has consumed.

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