This section lists the error and warning message codes that might appear on the TracPhone V3-HTS web interface, front panel LCD, and/or system logs to indicate a system problem. Many of these faults should only be repaired by a KVH-certified technician; contact KVH Technical Support for assistance (see Contacting KVH Technical Support).
|
No. |
Description |
|
100 |
Error: There is an open circuit in the antenna power/data cable. Check the cable. |
|
101 |
Error: There is a short circuit in the antenna power/data cable. Check the cable. |
|
102 |
Warning: The ICM is not providing the proper DC power to the antenna. Check the wires on the back of the ICM. |
|
103 |
Warning: A software update file was not found on the USB device. Try these steps: •Remove the USB device from the ICM, wait 10 seconds, then reinsert it. •Verify that a valid TracPhone V3-HTS update file (ending in “.kvh”) is present on the USB device in its root directory. •Replace the update file on the USB device with a new file. •Use a different USB device. |
|
104 |
Warning: The software update file you selected is corrupt. Try a new update file. |
|
105 |
Warning: The ICM is unable to read from or write to its internal memory (EEPROM). Contact KVH. |
|
106 |
Error: The ICM has lost communications with the antenna. Try these steps: •Check the wiring on the back of the ICM. •Check the antenna power/data cable. •Try turning the system off, then back on. |
|
107 |
Warning: The ICM’s internal temperature exceeds acceptable limits. Try these steps: •Listen for the cooling fan inside the ICM. If you don’t hear the fan, contact KVH. •If you hear the cooling fan, turn off the system and allow it to cool down. Then vacuum the ICM’s vents (see Preventative Maintenance). •If the problem persists, you might need to relocate the unit to an area that provides better ventilation. |
|
111 |
Warning: The ICM is unable to initialize its built-in wireless access point (WAP). Contact KVH. |
|
112 |
Warning: There is an internal fault in the ICM. Contact KVH. |
|
117 |
Error: There is an open circuit in the transmit (TX) RF cable. Check the cable. If the cable is OK, the BUC might be faulty – contact KVH. |
|
118 |
Error: There is a short circuit in the transmit (TX) RF cable. Check the cable. If the cable is OK, disconnect the cable from the ICM and turn the ICM off, then back on. If the error persists, there is an internal fault in the ICM. If the error disappears, the BUC might be faulty. Contact KVH. |
|
120 |
Warning: The internal temperature of the ICM’s built-in modem exceeds acceptable limits. Try these steps: •Listen for the cooling fan inside the ICM. If you don’t hear the fan, contact KVH. •If you hear the cooling fan, turn off the system and allow it to cool down. Then vacuum the ICM’s vents (see Preventative Maintenance). •If the problem persists, you might need to relocate the unit to an area that provides better ventilation. |
|
121 |
Error: The ICM is not receiving satellite signal strength (RSSI) data from its built-in modem. Try these steps: •Turn the ICM off, then back on. •Check the jumper cable. •If the error persists, contact KVH. |
|
122 |
Error: The ICM’s built-in modem is not communicating. Try these steps: •Check the ICM jumper cable. •Try turning the ICM off, then back on. •If the error persists, contact KVH. |
|
123 |
Error: The ICM’s built-in modem is not responding to status queries. Contact KVH. |
|
124 |
Warning: The software update file you selected is not valid for the TracPhone V3-HTS. Try a new update file. |
|
127 |
Error: The antenna is not accepting the no-transmit zones setup from the ICM. Contact KVH. |
|
128 |
Warning: The software update failed. Retry updating the software. If it fails again, check the power/data cable and the wires on the back of the ICM. |
|
129 |
Error: The ICM has lost internal communications of satellite signal strength (RSSI) data. Contact KVH. |
|
130 |
Error: The ICM is incompatible with the antenna’ s LNB. Either the ICM or the LNB is configured for HTS, while the other is not. Contact KVH. |
|
132 |
Error: The ICM has detected a SATADOM filesystem corruption and is operating in Rescue Mode. Contact KVH. |
|
200 |
Warning: The antenna is not receiving adequate DC power from the ICM. Check the power/data cable and the wires on the back of the ICM. |
|
204 |
Error: The antenna’s main board has lost RF communications. Try updating the software (see Software Updates). |
|
206 |
Error: The antenna’s azimuth motor or limit switch failed. Contact KVH. |
|
208 |
Error: The antenna’s elevation motor or limit switch failed. Contact KVH. |
|
218 |
Error: The antenna’s skew motor or limit switch failed. Contact KVH. |
|
219 |
Error: One of the antenna’s gyros is out of calibration. Contact KVH. |
|
220 |
Warning: One of the antenna’s gyros failed. Contact KVH. |
|
221 |
Error: The system is not receiving any GPS data. Contact KVH. |
|
222 |
Warning: The antenna’s internal temperature exceeds acceptable limits. Turn off the system and allow it to cool. If the problem persists, contact KVH. |
|
234 |
Error: The antenna is not receiving satellite signal strength (RSSI) data from the ICM. Try these steps: •Turn the ICM off, then back on. •Check the wires on the back of the ICM. •Check the power/data cable. |
|
235 |
Error: The antenna has lost RF communications. Contact KVH. |
|
240 |
Error: The antenna’s LNB is not receiving the proper power from the ICM’s receive (RX) RF cable. Check the RX RF cable. |
|
241 |
Error: The antenna’s main board detects a power failure. Contact KVH. |
|
265 |
Warning: The GPS is unable to acquire a fix. Check for blockage or RF interference around the antenna. |
|
271 |
Error: The ICM is incompatible with the antenna’s LNB. The LNB is configured for HTS, while the ICM is not. Contact KVH. |
|
401 |
Warning: No NMEA 0183 heading input detected. Check the NMEA 0183 talker and its wires connected to the back of the ICM. |
|
404 |
Warning: Antenna is unwrapping its coiled internal cable. Normal operation should resume within one minute. |
|
410 |
Warning: The ICM has lost Ethernet communications with its built-in modem. Check the jumper cable connecting “B1” to “B2” on the back of the ICM. |
|
411 |
Warning: The antenna cannot find an available service satellite. You are located outside the coverage area. |
|
412 |
Warning: The ICM is not receiving the proper DC voltage from its power supply. Check the power cable |
|
413 |
Warning: The antenna is waiting for GPS to acquire a fix. |
|
414 |
Warning: The antenna is using position data from a backup GPS device and not its built-in GPS. |
|
415 |
Warning: The modem has started a software update. A message will be displayed on the front panel with a countdown of the minutes remaining until the update is complete. Do not power down during the update. |
|
416 |
Warning: The modem software update is complete. Resume normal operation. |
|
417 |
Warning: The antenna is pointing in a tracking avoidance zone. Performance might be degraded until the antenna can switch to an alternate satellite or move outside the zone. |
|
418 |
Warning: The ICM is not receiving status information from the built-in modem. Check the jumper cable connecting “B1” to “B2” on the back of the ICM. |