Troubleshooting

If you are experiencing a problem with your Starlink, check the following:

Check the Starlink app for any error messages

The Starlink iOS and Android apps are available for free from the app stores. The app also includes a Support section with further troubleshooting tips.

Verify the Starlink power supply and/or router is powered on

The light should be lit on the front of the power supply and/or router. If it is off, make sure its power cord is plugged into AC power. Also make sure the power supply and/or router is mounted in a well-ventilated area.

Check for blockage

Make sure the antenna has a clear view of the sky and is free of dirt/debris. You can use a microfiber cloth and glass cleaner to clean the antenna. Do not use off-the-shelf hydrophobic treatments.
Heavy rain/snow/hail can also interrupt service.
Transmissions from radar and other radio antennas in the vicinity may also cause interference.

Check cables and connections

Make sure all cables are connected tightly, and make sure the cables are not kinked or damaged.

Reboot or Cycle power

Try rebooting the Starlink terminal (see Terminal Commands). Or cycle power by unplugging the Starlink power supply then plugging it back in.

Check the network devices

If possible, try connecting a laptop directly to the Starlink to rule out issues with LAN devices.

Slow speeds?

If you consumed all your monthly data allotment and Opted-Out of overage or automated top-ups, your connection speeds will be limited to 1 Mbps down and 512 Kbps up. To resume faster speeds, Opt-In for overage/automated top-ups.
If slow speeds are intermittent, the issue might be network contention during peak usage times.
If you are connecting to the Starlink via an onboard Wi-Fi router, make sure it is using the 5 GHz band and not 2.4 GHz.
Run speed tests in the app to confirm your actual data speeds. Speed tests consume data on your plan.

Getting Help

If you need help resolving a problem, please contact KVH Technical Support.

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