If you are experiencing a problem with your TracPhone system, first follow these basic steps:
Open a web browser window on any computer on the network and enter http://minivsat.kvh to access the TracPhone V7-IP web interface.
NOTE: This web address may not work on all platforms and browsers. It also will not work in certain network configurations. If the web interface does not appear, enter the CommBox-ACU’s IP address instead (default is 192.168.5.1). You can find this address on the CommBox-ACU front panel LCD (go to Settings > Network Settings > IP Assignments).
The Home page provides system status information. Check the following:
Connection Status: “Online” indicates the system is connected to the mini-VSAT Broadband service.
Antenna State: “Tracking” indicates the antenna is tracking the satellite.
My Phone: “Online & Ready” indicates the CommBox-ACU’s built-in MTA is connected to the enhanced voice service.
If a status message differs from the normal indications listed above, refer to Status Information. If an error message is displayed, refer to Error and Warning Messages.
If you are unable to connect to the web interface, you can find similar status information on the front of the CommBox-ACU. Check the following:
CommBox-ACU LCD: “Online Tracking” indicates the system is connected to the mini-VSAT Broadband service and the antenna is tracking the satellite.
LEDs: All LEDs should be lit green.
If a status message differs from the normal indication listed above, refer to Status Information. If an error or warning message is displayed, refer to Error and Warning Messages. If an LED is not lit green, refer to LED Indicators.
If the antenna is continuously searching for the satellite, check the area around the antenna for blockage. The antenna needs an unobstructed view of the sky to receive satellite signals. Common causes of blockage include other onboard masts or structures, severe weather, and nearby buildings, bridges, trees, or other vessels.
NOTE: You can determine which direction the antenna is pointing by viewing the Home page on the web interface or the “CURRENT AZ/EL” status message on the CommBox-ACU front panel LCD (go to Status > Antenna/ACU Status> Current Az/El).
If there is no blockage, you might be located outside of the mini-VSAT Broadband service coverage area (for a coverage map, visit www.kvh.com/minivsatmap [Internet access required - airtime charges may apply]). If there is partial blockage causing intermittent antenna performance, you can set up a tracking avoidance zone to avoid tracking in that direction (see Setting Up Tracking Avoidance Zones).
Try accessing the KVH test page at http://test.minivsat.net (only works via mini-VSAT Broadband). If the KVH test page appears in your browser, but you still can’t access any other web page, there might be an account or hub issue – contact KVH Technical Support (see Contacting KVH Technical Support).
Make sure power is applied to all system components. Also make sure all cables are connected tightly.
Try restarting the system at the TracPhone V7-IP web interface (see Hardware Restart). If you cannot access the web interface, turn off the CommBox-ACU and modem at the front panel, then turn them back on.