If you are unable to make a voice call, follow these steps:
Complete the initial steps described in Initial Steps for Any Problem.
As explained in Making a Ship-to-Shore Call, if you are dialing a number outside the country assigned to Line 1, you need to dial the appropriate international prefix and country code, in addition to the area/city code and local phone number. For example, if your Line 1 is assigned a United States phone number and you are calling a number outside of the U.S., you need to dial 011 + Country Code + Area Code + Local Phone Number.
At the TracPhone V7-IP web interface, go to the Home page and check the My Phone status information. If it shows “Unable to Register Voice Service,” there is an account or activation issue - contact KVH Technical Support (see Contacting KVH Technical Support). The My Phone status also shows the status of the phone lines.
The MTA built into the CommBox-ACU might need to download an updated configuration file from the network. Try restarting the MTA at the TracPhone V7-IP web interface (see Hardware Restart).
The MTA built into the CommBox-ACU must receive an IP address from the CommBox-ACU in order to provide a voice connection. Pick up the handset on any phone connected to the CommBox-ACU and press ***1 on the keypad. If you hear “0.0.0.0” in the handset, the MTA did not receive a valid IP address. Contact KVH Technical Support for assistance (see Contacting KVH Technical Support).
Disconnect the phone from the CommBox-ACU and connect another phone in its place (use a phone that you know is working properly). If you are then able to place a call with the new phone, the phone you were using is faulty.
Make sure your phone is connected to one of the active RJ11 “Voice Line” jacks on the CommBox-ACU (“Voice Line 1” is the primary jack). If you are not receiving calls as expected via a virtual number, make sure your phone is connected to the “Voice Line” jack that is assigned that virtual number.